MoviePasses are like monthly subscriptions to movie theaters. For about ten dollars a month, a user can go to their local movie theater and see any movie they want, any time they want.
“I thought it was a great idea and brought people back out to movie theaters. The climbing prices of movie tickets over the last few years was a huge reason why theaters were struggling and when MoviePass first came out it seemed like it was going to be a possible solution for them” said Simranjeet Kaur, MoviePass subscriber.
Or at least that was the original idea. To say that the MoviePass system has gone through some major problems would be an understatement.
Starting with their original launch in 2011, they experienced pushback from movie theater chains. Despite MoviePass guaranteeing access to every theater, customers were met with resistance from AMC Theaters. In 2018, with over three million paying subscribers, MoviePass quietly took away the unlimited plan for its new customers. After receiving backlash, the unlimited plan was brought back two weeks later.
However, MoviePass’ biggest problem is that it loses money. MoviePass is a third party service that has no deals with any theater. As a result, MoviePass must buy the tickets from theaters at standard prices. The more subscriptions they get, the more money they lose. MoviePass has recently been climbing out of a massive debt that involved obtaining a loan.
What does this mean for the customers of MoviePass? Nothing good. The MoviePass system has primarily worked with customers through their app. This app has consistently crashed and many believe that it is a result of the company being unable to pay for it. They have repeatedly changed the pricing of they plans, limited the amount of movies to three per month, and limited the selection of movies available. Customer were informed that they would not be forced to opt-in to these new plans and could drop their account by taking no action. However, some customers were placed in a “test group” that restored the unlimited movie plan. To leave this group, users would need to either opt-out or continue being charged.
“I actually feel pretty angered by the recent changes. It seems like every month I get an email that says they’re changing something about the pass. First it was that you couldn’t see the same movie twice, then they limited it to 3 movies a month, and now there’s only 1 or 2 movies playing a day that you can choose from. Also, I know many people have said the movie they want to watch shows up in the app when they’re at home but when they get to the theater it says that there are no more screenings available at the theater today. Honestly, I think I’m going to cancel my MoviePass soon. However, it did re-spark my love for going to the movies and I’ll probably continue to go more often now then I did before I had MoviePass” stated Kaur.
Overall, MoviePass is based on a great idea but is being executed incredibly poorly. I personally see MoviePass as a way to open the door to a better version of itself. Similar to how Netflix gets a lot of the credit for being the first streaming service, when in reality all it did was make it popular. AMC has already implemented its own version of MoviePass called AMC Stubs A-List.
